The KATU Engineering Department is typically staffed Monday through Friday. Weekend emergencies should be directed to the on-call engineer.

KATU Engineering Support Knowledgebase
Remote Access
Suggested knowledgebase articles:

Knowledgebase Remote Access

Articles in this category

Accessing Company Resources From Home

Multi-Factor Authentication Setup: Go to https://mfa.sbgtv.com/MultiFactorAuth and log in using your SBG credentials. You must be at the station and plugged into the network to perform this step. ...

10,155
(4)

Attention to all VPN users

Attention to all VPN users Sinclair now uses Sinclair Private Access from zScaler for VPN connectivity, and the Citrix Gateway is no longer being used. Please note that this is entirely distinct...

324
(1)

Changing Your Password When Offsite

STP Training Video If your password has not expir

223
(0)

Citrix HDX for Remote Editing

Detailed instructions (current as of 1/24/2022) in the attached document. One thing that is missing, however, is that you need to add the user to the "Remote Desktop Users" group.

101
(0)

Citrix Receiver - "Your changes could not be saved..." Error

For the Citrix Receiver, "Your changes could not be saved..." dialog, just click on "OK".

509
(0)

General Tips for Remote Connection Issues

As we are not the only company that has moved to remote work, I think it goes without saying that the internet providers in each of our respective home areas are under a lot of pressure to keep up wit...

375
(1)

Sinclair Private Access

Sinclair Private Access (SPA) is the service that is used to access the company network remotely. The service is already installed on company devices, but it needs a first-time authentication to work:...

131
(0)

Using MediaCentral Cloud Over Sinclair Private Access

Under normal circumstances, we would not recommend the use of MediaCentral remotely, as the bandwidth requirements are too high for good results. In the event that you must make the attempt, bear i...

369
(2)