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General Tips for Remote Connection Issues

Solution As we are not the only company that has moved to remote work, I think it goes without saying that the internet providers in each of our respective home areas are under a lot of pressure to keep up with volume. So in many of the cases during the past week that users have experienced a loss of connection, it’s just as likely to be a local connection issue as it is to be due to an issue with a Sinclair application or VPN.

That said, there is a lot we can do at home to help overcome these issues before calling or logging a ticket with the help desk. Please consider these steps if applicable…

* Reset your network router – unplug, wait 10 seconds, and reconnect. Sometimes a fresh connection to your local provider can fix a service issue.

* If on Wi-Fi, try a hard-wired connection to your router instead. Especially in heavily populated areas, Wi-Fi users can suffer from signal conflict.

* If you have a laptop and an unlimited data plan with your cell phone provider, consider creating a hotspot with your phone.

* For those on a company-owned device: If you don’t need to be on the VPN, connect to Citrix only (https://sinclair.cloud.com/) – this provides a move direct connection to the traffic system apps than routing through the VPN.

A few other things to mention:

* When exiting out of OSi or WO, got to FILE-Exit – this will ensure the best disconnection and reduce the risk of a lingering session that could cause challenges when logging back in.

* For those working from personal devices: IT is working on a new remote desktop connection that they hope to launch in the next couple days – please keep an eye out.

* A shortcut to Chrome has been added as a Citrix app – use the “+” to add it.

* Some OSi users were receiving messages about a server needing to reboot – IT has moved these servers to a new group, so those messages should stop appearing.
 
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Article details
Article ID: 66
Category: Remote Access
Date added: 2020-03-24 16:30:22
Views: 281
Rating (Votes): Article rated 5.0/5.0 (1)

 
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