STP Training Video

If your password has not expired:

1. Navigate to https://portal.office.com
2. Sign in with your SBGTV account information
3. Click on the "gear" icon in the top right corner
• Select "Change your password"
4. Enter in your old password
5. Enter in your new password twice

If your password has expired:

1. Navigate to https://passwordreset.microsoftonline.com
2. Enter your SBGTV.com address
3. Enter the security captcha
• Click "Next"
4. Select "I forgot my password"
5. Depending on the options you initially set up select an authentication method:
• Phone call
• Text
• Mobile App
• Alternate email
6. Respond on the website with the code that was sent to your preferred method
7. Enter the security captcha
• Click "Next"
8. Enter in your new password twice

NOTE: Resetting an account password offsite will be delayed by syncing across the servers.

• Off network password resets are changed on the Microsoft servers first, then they need to sync with the Active Directory servers causing the delay.
• In some cases SBG specific programs can take 30 minutes or more to register the new password (OSI, Bridge, SPA, Citrix Receiver).
• Most Microsoft applications will take the new password right away.
• Your computer will continue to use your old password until you are able to connect to the VPN and allow the new password to sync from Active Directory.

Password Requirements

Passwords must meet the following minimum requirements:

• Cannot be one of the last 24 passwords used
• Not contain acct name or parts of full name
• Be at least ten characters in length
• Contain characters from three of the following
1. Uppercase characters (A through Z)
2. Lowercase characters (a through z)
3. Base 10 digits (0 through 9)
4. Special characters (example: !, $, #, %)

If you have any issues changing your account password contact the STP Service Desk at 800-228-2873 so a technician can assist.