Adding a shared mailbox in Outlook

Adding a shared mailbox in Outlook

1. Click File > Account settings > Account Settings...
2. Double click on your account name
3. Click More Settings
4. Click the Advanced tab
5. Under mailboxes, click Add
6. Type the name of the mailbox and click OK. Make sure that the mailbox name is now showing under mailboxes.
7. Click Apply, click OK
8. Click Next
9. Click Finish
10. Click Close

The mailbox should now be listed in the left-hand pane of Outlook.

NOTE: Shared mailboxes are supported only on the desktop application and not on the Outlook web client.

Deleted items

All users who have access to the Shared Mailboxes will have access to move/delete emails from the inbox. If an email is deleted, it will move to Deleted Items of the user who deleted it, not the shared mailbox Deleted Items.