Knowledgebase
KATU Engineering > Support > Knowledgebase

Ask a question:


» Category: Viewer Help  (Go back)

» Articles in this category:

 
Temporary Reception Problems Due To FCC Repack Article rated 5.0/5.0
Broadcasters in this area are beginning an FCC-mandated repack, where most of the stations will eventually end up on a different frequency. When completed, you will still be able to find KATU on 2.1 a...
General Reception Help Article rated 3.0/5.0
General tips on resolving low signal strength include the following: A good first step is to re-scan with your TV and/or receiver. Note: Scanning for channels when a signal is out will erase the m...
Comet Closed Captioning on Channel 2.3 Article rated 5.0/5.0
The Comet TV Network is not currently providing full-time captioning under the exclusion for new networks provided under FCC Rules ( c.f. https://www.law.cornell.edu/cfr/text/47/79.1 , (d)(9)). Whi...
DVR Issues with Recording Article not rated yet
It has come to our attention that some manufacturer's DVR (Digital Video Recorders) will not record some programming. This is due to the implementation of copy protection embedded in the programming f...
Graphics on Narrow-Screen Televisions Article not rated yet
Starting on August 29, 2016, ABC will no longer support "safe title" areas for older 4x3 television sets. This means that if you are using an old-style television, rather than a widescree...
Grays River Article not rated yet
Updated 3/21/2017: Our microwave antenna that receives the KATU signal at KO Peak has been smashed to bits by falling tower ice and at this time is non functioning. We are in the process of assemb...
Grizzly Mountain Coverage Article rated 5.0/5.0
We have a translator on Grizzly Mtn. (Channel 35). Terrebonne viewers may may be able to pick it up but much of our signal in Terrebonne from Grizzly is shaded by Smith Rocks and Grays' Butte to the E...
Eastern Oregon Reception Issues Article rated 3.7/5.0
There is an ongoing intermittent issue with the microwave path that takes our signal to eastern Oregon, which is being investigated. The location of the affected equipment is extremely hard to reach d...
No Audio on Channel 2.2 (MeTV) Article rated 2.9/5.0
(Current issue – we won’t need this reply for too much longer - as of 1/24/2012) A minor change was made a few weeks ago that inadvertently caused either the apparent loss of audio on our 2.2 chann...
Channel 29 and 31 in Bend / Powell Butte Article rated 3.2/5.0
As of November 7th, 2012, all Portland TV stations have discontinued operation at the Powell Butte translator site in the Bend area. KATU operated an analog translator on Channel 29 and KOIN a tran...
Unwanted Captioning or “Black Boxes” on Screen Article rated 3.2/5.0
The black box or unwanted captioning on your screen can be removed by doing the following: On your TV remote control look for a button labeled "CC" (Closed Captioning), or in a menu look ...
Viewer Hearing No Audio on KATU (Usually Translator Viewers or Cable Viewers) Article rated 3.2/5.0
On your TV remote control, look for a button labeled "SAP" or "MTS" or "Audio" or “LANG”, or go into the audio set-up menu and look for the SAP / Stereo options. You are...
Comcast Digital Transition 1/15/13 Article rated 3.2/5.0
In the near future, Comcast Cable / xfinity will be phasing out all analog channels and replacing them with digital channels. This will impact many of our viewers who have Comcast service and (beside...
English Captions on Mundo Fox (47-2) Article rated 3.0/5.0
English speaking viewers can find English closed captioning on Digital Service 2. This is usually accessed through your television's menu, rather than by a button.
Nehalem Viewer Reception Article rated 3.3/5.0
There is a known issue with reception from the Neahkahnie Mountain tranlator, affected Nehalem-area viewers. Our Neahkahnie tranlator, which broadcasts on UHF Channel 47, receives its signal from a tr...
DTV Time Settings Article rated 3.7/5.0
We have been advised of a problem where some over-the-air DTV sets that have Daylight Savings Time (DST) turned on in their Time settings jumped ahead an hour. It seems that the problem lies with the ...
Longview Washington Reception Article rated 5.0/5.0
KATU and the other Portland stations have translators on Mt. Brynion. Mt. Brynion is the mountain east of I-5 behind Kelso. Mt. Brynion is licensed to serve Rainier. Depending on your location in Long...
Watching Shows Online Article rated 5.0/5.0
Streaming Frequently Asked Questions (FAQs): Question: Can live shows be streamed to a phone or tablet? Answer: You should be able to do it on your phone or tablet through a web browser at katu....
Captioning on Cable TV Systems Article not rated yet
Some cable providers, in addition to providing an HD digital signal, will also choose to provide a lower-quality down-converted analog signal for compatibility with older televisions. For visually imp...
 

Powered by Help Desk Software HESK™