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Sony SxS card reader issues

Solution There is a known issue with the Sony SBAC-US30 SxS card readers, which is especially pronounced on the recently purchased (2021-2022) Latitude 5420 and Precision 7760 laptops.

The reader and/or cards are often not recognized by Windows as being connected. In the most extreme cases, any attempt whatsoever to write data to the card will cause it to immediately disconnect, and it will not reconnect until after a system restart.

If you are a reporter or photographer currently experiencing such an issue, please continue to submit a ticket to have the problem resolved.

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INSTRUCTIONS (FOR TECHNICAL USE ONLY)

1) Boot to the system BIOS, and in the Power section, switch Block Sleep to ON
• On older systems, this step may not be necessary. For the Latitude 5420 and Precision 7760, it is.
2) Edit the Registry to add USB 3 Link Power Management to the Windows power options.
• The .reg file can be found on the Engineering share at "\\katu-nas-2\engr\avid\field laptop localization"
• Or, the Registry may be edited manually by changing the Attributes DWORD value to 2 in the following location:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\2a737441-1930-4402-8d77-b2bebba308a3\d4e98f31-5ffe-4ce1-be31-1b38b384c009
3) Go to Control Panel > Power Options > Change Plan Settings > Change advanced power settings
4) Under USB settings, expand both USB 3 Link Power Management and USB Selective Suspend
5) Switch all settings to Off/Disabled
6) Restart the PC
7) For any non-photog (i.e. Reporter) laptops: Boot back to the BIOS and switch Block Sleep back to OFF
 
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Article details
Article ID: 93
Category: Field Crew Help
Date added: 2022-04-19 09:26:07
Views: 36
Rating (Votes): Article not rated yet (0)

 
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